Return Policy
Metro Motors Return Policy
At Metro Motors, we want you to be completely satisfied with your purchase. That’s why we offer a straightforward and transparent return policy designed to give you peace of mind when buying a vehicle from us.
Our Promise
If for any reason you’re not completely satisfied with your purchase, you can return it for a full refund or exchange. We believe in making the car-buying process as stress-free as possible, and our return policy reflects our commitment to your satisfaction.
Eligibility Criteria
To be eligible for a return, the following conditions must be met:
Timeframe: The vehicle must be returned within 30 days of the purchase date.
Condition: The vehicle must be in the same condition as when it was purchased, with no significant alterations or damage.
Documentation: You must provide proof of purchase, such as a sales receipt or invoice.
Mileage: The vehicle must have traveled fewer than 250 miles since the time of purchase.
How to Initiate a Return
To initiate a return, simply contact our customer service team within the specified timeframe. We’ll guide you through the process and provide you with all the necessary instructions and paperwork.
Refund Process
Once the returned vehicle has been inspected and approved, we’ll process your refund or exchange promptly. Refunds will be issued via the original payment method used for the purchase.
Exceptions
Please note that certain exceptions may apply to our return policy, such as:
Vehicles sold “as is” or “final sale” may not be eligible for return.
Returns initiated after the specified timeframe may be subject to restocking fees or other charges.
Any damage or excessive wear and tear to the vehicle may affect the eligibility for a full refund.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help you every step of the way!